Employees Response to Emails and Phone Messages Policy

Policy #: 
HRC 507.002
Executive Owner: 
Director Human Resources

All AHU Employees.


The purpose of this policy is to ensure all employees respond in a timely manner to emails and phone messages.


Employees are expected to respond to emails and phone messages that require an answer within two business days.  If the reply requires further research and more time, at least an acknowledgement of receipt should be sent within the two business days.  This applies to internal and external commuication. Timely communication is a professional attribute that is essential for effective management of employee duties and responsibilities. A quick reply assures the sender that they have been heard and that you respect and care about their inquiry.


CommitteeDate VotedMinutes Code
President's CouncilMonday, December 6, 202121:120
Approved by: 
Edwin Hernandez
Approval Date: 
Friday, February 11, 2022
Effective Date: 
Monday, December 6, 2021