Employees Response to Emails and Phone Messages Policy

Employees are expected to respond to emails and phone messages that require an answer within two business days.  If the reply requires further research and more time, at least an acknowledgement of receipt should be sent within the two business days.  This applies to internal and external commuication. Timely communication is a professional attribute that is essential for effective management of employee duties and responsibilities. A quick reply assures the sender that they have been heard and that you respect and care about their inquiry.